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Zane S
1 reviews | Active since Jul 2018
03 Nov 2025, 10:55
Slow service
I urgently need feedback on my request for proof of payment transaction, which was submitted on Thursday. It is Monday and they still cannot seem to track down my transaction. please call me back urgently!!
Helpful (0)
Replies (15)0
Replies (15)
African Bank's replyOfficial
03 Nov 2025, 11:17Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply03 Nov 2025, 11:17
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
ZS
Zane S's updateReviewer Update
03 Nov 2025, 15:09Hi,
Thank you for your feedback.
However, I keep receiving sms's that my query is resolved.
My query *** has not been resolved?
Please email me the proof of payment if it has been resolved.
Thank you for your feedback.
However, I keep receiving sms's that my query is resolved.
My query *** has not been resolved?
Please email me the proof of payment if it has been resolved.
ZS
Zane S's update03 Nov 2025, 15:09
Reviewer Update
Hi,
Thank you for your feedback.
However, I keep receiving sms's that my query is resolved.
My query *** has not been resolved?
Please email me the proof of payment if it has been resolved.
Thank you for your feedback.
However, I keep receiving sms's that my query is resolved.
My query *** has not been resolved?
Please email me the proof of payment if it has been resolved.
African Bank's replyOfficial
03 Nov 2025, 15:15Thanks for speaking up and calling us out.
I have escalated a follow up request on your concern.
Your African Bank Support Specialist team
I have escalated a follow up request on your concern.
Your African Bank Support Specialist team
African Bank's reply03 Nov 2025, 15:15
Official
Thanks for speaking up and calling us out.
I have escalated a follow up request on your concern.
Your African Bank Support Specialist team
I have escalated a follow up request on your concern.
Your African Bank Support Specialist team
ZS
Zane S's updateReviewer Update
03 Nov 2025, 15:33I was told by the bank that this is a 24-48 hour process, is there a problem or have I not provided the right info? The amount was paid inro SARS-ITA ABSA account.
ZS
Zane S's update03 Nov 2025, 15:33
Reviewer Update
I was told by the bank that this is a 24-48 hour process, is there a problem or have I not provided the right info? The amount was paid inro SARS-ITA ABSA account.
African Bank's replyOfficial
03 Nov 2025, 15:44Thanks for speaking up and calling us out.
Your Proof of payment has been sent to the provided email address.
Your African Bank Support Specialist team
Your Proof of payment has been sent to the provided email address.
Your African Bank Support Specialist team
African Bank's reply03 Nov 2025, 15:44
Official
Thanks for speaking up and calling us out.
Your Proof of payment has been sent to the provided email address.
Your African Bank Support Specialist team
Your Proof of payment has been sent to the provided email address.
Your African Bank Support Specialist team
ZS
Zane S's updateReviewer Update
03 Nov 2025, 16:11Thank you, I have not received anything yet though?
ZS
Zane S's update03 Nov 2025, 16:11
Reviewer Update
Thank you, I have not received anything yet though?
African Bank's replyOfficial
03 Nov 2025, 16:22Thanks for speaking up and calling us out.
I have sent through a request for it to be resend.
Your African Bank Support Specialist team
I have sent through a request for it to be resend.
Your African Bank Support Specialist team
African Bank's reply03 Nov 2025, 16:22
Official
Thanks for speaking up and calling us out.
I have sent through a request for it to be resend.
Your African Bank Support Specialist team
I have sent through a request for it to be resend.
Your African Bank Support Specialist team
ZS
Zane S's updateReviewer Update
03 Nov 2025, 16:34This is appalling and unacceptable! I specifically made it clear to the bank that this is URGENT, but it seems African Bank continuously has problems!
ZS
Zane S's update03 Nov 2025, 16:34
Reviewer Update
This is appalling and unacceptable! I specifically made it clear to the bank that this is URGENT, but it seems African Bank continuously has problems!
ZS
Zane S's updateReviewer Update
03 Nov 2025, 16:54African Bank's inability to resolve a simple request like this has led to SARS withholding funds due to me. They have a time-sensitive response requirement, otherwise further steps are usually taken.
ZS
Zane S's update03 Nov 2025, 16:54
Reviewer Update
African Bank's inability to resolve a simple request like this has led to SARS withholding funds due to me. They have a time-sensitive response requirement, otherwise further steps are usually taken.
African Bank's replyOfficial
03 Nov 2025, 17:01Thanks for speaking up and calling us out.
An urgent request has been escalated for your documents to be resend.
Your African Bank Support Specialist team
An urgent request has been escalated for your documents to be resend.
Your African Bank Support Specialist team
African Bank's reply03 Nov 2025, 17:01
Official
Thanks for speaking up and calling us out.
An urgent request has been escalated for your documents to be resend.
Your African Bank Support Specialist team
An urgent request has been escalated for your documents to be resend.
Your African Bank Support Specialist team
African Bank's replyOfficial
03 Nov 2025, 17:01Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply03 Nov 2025, 17:01
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
ZS
Zane S's updateReviewer Update
04 Nov 2025, 09:39PLEASE CALL ME URGENTLY, I NEED TO RESOLVE THIS!!
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Zane S's update04 Nov 2025, 09:39
Reviewer Update
PLEASE CALL ME URGENTLY, I NEED TO RESOLVE THIS!!
ZS
Zane S's updateReviewer Update
04 Nov 2025, 09:49This is the transaction in question, please I need this proof of payment now!image.png 65.23 KB
ZS
Zane S's update04 Nov 2025, 09:49
Reviewer Update
This is the transaction in question, please I need this proof of payment now!image.png 65.23 KB
African Bank's replyOfficial
04 Nov 2025, 11:23Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply04 Nov 2025, 11:23
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
African Bank's replyOfficial
04 Nov 2025, 11:23Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
African Bank's reply04 Nov 2025, 11:23
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team