slow on service delivery

I was at African bank in eloff near park station.The consultant assisted me in applying for the replacement card then he send me to lucy for card issuing and the consulted said I must sit down. She will call me, I waited for her almost an hour and that guy kept on reminding her about me. I ended up saying if by 3 o'clock I don't get the card, I am leaving and she started attending to m activated the card then when I went to the bank to withdraw the card was invalid then went back to her, she did something on the system and said the card is fine now by that it shows that she left that part deliberately. I am no more going back to that branch. I spent an hour and half and she still left the important thing to do just to spite me.I have been with African bank since 20078 but its my first time coming across this bad behavior