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Pholo M

1 reviews | Active since Nov 2019

24 Apr 2025, 09:08

Sloppy service

African Bank is not interested in doing the right things at all. I have been trying to get an insurance cancelled for months now and that department does not pick up calls, no email to communicate with them and they will never ever call back.

You’ve had my replacement documents as they were sent from my advisor for months, trust me you will refund me those premiums come hell and high waters!

0
Replies (5)
African Bank
African Bank's reply24 Apr 2025, 09:46
Official
Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.

Your African Bank Support Specialist team
African Bank
African Bank's reply24 Apr 2025, 16:39
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Your African Bank Support Specialist team
African Bank
African Bank's reply25 Apr 2025, 10:12
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
African Bank
African Bank's reply25 Apr 2025, 10:13
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
African Bank
African Bank's reply25 Apr 2025, 10:13
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team