Sloppy Customer Service for 3 years now

<p>How do I start this off... well initially I took this small loan to help my financial situation a bit and was working for company x. When company x decided to restructure and retrench I got worried and thought that I'd send my restructure letter through to African Bank to inform them there would be a possibility of retrenchment and that I want to make use of the insurance for retrenchment I had on my loan. I then did get retrenched (last one in, first one out rule). Then I received a call to let me know that I needed to fax through a certified copy of my ID and the retrenchment letter which I did as I can't afford to pay this loan anymore.</p> <p>This is three years ago. I have since had so many calls and I have attempted to resend this documentation so many times that when a "lawyer" calls now that I just say that I don't know what is happening and that I have tried my best to sort this out with African Bank.</p> <p>On April the 1st I decided to give it one more shot as I don't like how this is affecting my credit score and I contacted the insurance department. I then received a very unprofessional response that reads: </p> <p>Good morning</p> <p> </p> <p>You never sent retrenchment documents...You only sent NOTICE OF INTENSION TO OPERATIONAL OPERATIONS which doesn't state anything about you being terminated.</p> <p> </p> <p>Kindly sent your retrenchment letter and certified copy of id.</p> <p> </p> <p>Regards</p> <p>Insurance</p> <p> </p> <p>I then took the liberty and asked once more for that fax nuber I have used so many times and resent it and sent it on e-mail.</p> <p> </p> <p>I am over this now - I just want it done. I have sent the retrenchment letter and copy of my ID to consumer advocate with the hopes that I can get this resolved as soon as possible.</p> <p>Natanya</p>