Signing contracts but credit never received....

So i app**** online and got provisionally approved. I then received a call from a consultant asking me to bring the fica documents to the nearest branch which is at Wonderpark Mall. After they evaluated my income as per the payslips they offered me an amount which i accepted and signed a cost of credit agreement for the offered amount. After signing the consultant told me if the money does not reflect the same day it would reflect the following day. They emailed me the agreement i signed for. So the next day the consultant phone me from her cellphone telling me credit restuctured the income and the offer a lesser amount??? So i then went back to the same branch and accepted this amount but on a credit card. I again signed a cost of credit agreement and received the credit card, we then activated the card by creating a pin. The consultant then told me the money would reflect after 24 to 48 hours. As close of business gets closer the same day they consultant phone me back again from her cellphone saying credit department told her to stucture the deal differently again using my commission as a basic instead i am basic and commissioned earner. Then she told me that the deal declines.... This has never hapened to me as i now have been granted and signed for credit twice... Should this be reported to the Ombudsman of banking or what is the case going forward?