SK
Shamshad K
1 reviews | Active since Jan 2021
20 Sept 2021, 14:01
Sick and tired of being embarrassed by African bank and their ****s!
Its been a couple of days and still I haven't received any feedback from African Bank. It just goes to show they don't give a **** about their consumers.
Over the past weekend I received multiple sms's from them saying I again qualify for the rewards at the end of the month. Same old **** different month.
African bank should just tell its consumers that the rewards system is a **** if its not they should check their employees who probably uses the customers vouchers!
Sick and tired of running up and down to retrieve a voucher that says invalid every time I try using it! I have never been so embarrassed in my life!
I don't recommend anyone to use this bank! Unprofessional and cannot be trusted!
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Replies (4)0
Replies (4)SK
Shamshad K's updateReviewer Update
09 Oct 2021, 13:10Typical Same response from African bank time and time again without sorting out the issue at hand.
They called twice after the last review without solving the problem. They said the rewards centre will call me which hasn't happened! When trying to put me through they couldn't get through themselves! What a joke this mickey mouse company is!
They called twice after the last review without solving the problem. They said the rewards centre will call me which hasn't happened! When trying to put me through they couldn't get through themselves! What a joke this mickey mouse company is!
SK
Shamshad K's update09 Oct 2021, 13:10
Reviewer Update
Typical Same response from African bank time and time again without sorting out the issue at hand.
They called twice after the last review without solving the problem. They said the rewards centre will call me which hasn't happened! When trying to put me through they couldn't get through themselves! What a joke this mickey mouse company is!
They called twice after the last review without solving the problem. They said the rewards centre will call me which hasn't happened! When trying to put me through they couldn't get through themselves! What a joke this mickey mouse company is!
SK
Shamshad K's updateReviewer Update
09 Oct 2021, 13:12"Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***"
The above quoted text is the private reply they give on every review!
SK
Shamshad K's update09 Oct 2021, 13:12
Reviewer Update
"Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***"
The above quoted text is the private reply they give on every review!
SK
Shamshad K's updateReviewer Update
25 Mar 2022, 10:557 months later a reply on a issue that expires within 30 days. How will the issue be resolved? Your agent I spoke to about 10 minutes ago said it expires within 30 days from date received and this is almost 8 months later. There's obviously no way you are going to resolve this. I have emails from your rewards centre personnel who tried assisting by sending me another voucher which still didn't work and I emailed him back stating this and it was left unattended after that.
SK
Shamshad K's update25 Mar 2022, 10:55
Reviewer Update
7 months later a reply on a issue that expires within 30 days. How will the issue be resolved? Your agent I spoke to about 10 minutes ago said it expires within 30 days from date received and this is almost 8 months later. There's obviously no way you are going to resolve this. I have emails from your rewards centre personnel who tried assisting by sending me another voucher which still didn't work and I emailed him back stating this and it was left unattended after that.
SK
Shamshad K's updateReviewer Update
25 Mar 2022, 11:02Going through my statements for this month, Within this month I did a purchase at a store on the 6th March in which I had insufficient funds African bank charged me the insufficient funds POS then on the 7th they charged me 4 more times and on the 8th another 4 times. This is how you are robbing your customers. This is unacceptable R32 in charges which I didn't swipe and then your agents has the audacity to tell me I swiped my card that many times after I explained to them that I'm not stupid and would never nor did I ever swipe my card after I received a insufficient funds reply from the card machine.
SK
Shamshad K's update25 Mar 2022, 11:02
Reviewer Update
Going through my statements for this month, Within this month I did a purchase at a store on the 6th March in which I had insufficient funds African bank charged me the insufficient funds POS then on the 7th they charged me 4 more times and on the 8th another 4 times. This is how you are robbing your customers. This is unacceptable R32 in charges which I didn't swipe and then your agents has the audacity to tell me I swiped my card that many times after I explained to them that I'm not stupid and would never nor did I ever swipe my card after I received a insufficient funds reply from the card machine.