Item: African Bank
Rating: 1
Author: Makhosazana M

African Bank's replyOfficial

01 Dec 2023, 10:15

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply01 Dec 2023, 10:15

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

MM

Makhosazana M's updateReviewer Update

01 Dec 2023, 11:41

i was in a meeting at work, i tried calling back now and there is no response, please call me.

MM

Makhosazana M's update01 Dec 2023, 11:41

Reviewer Update

i was in a meeting at work, i tried calling back now and there is no response, please call me.

African Bank's replyOfficial

01 Dec 2023, 12:12

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply01 Dec 2023, 12:12

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

MM

Makhosazana M's updateReviewer Update

04 Dec 2023, 11:39

i am receiving calls for people thanking me for making payment, but nothing in regards to my complaint, why did you instruction debit orders twice into my bank account without my consent?

MM

Makhosazana M's update04 Dec 2023, 11:39

Reviewer Update

i am receiving calls for people thanking me for making payment, but nothing in regards to my complaint, why did you instruction debit orders twice into my bank account without my consent?

MM

Makhosazana M's updateReviewer Update

04 Dec 2023, 12:58

i have just spoken to Rachel Mntambo from the Midrand Head Office who stated to me that your contract states that you are authorised to double debit my bank account without my consent, she says this is stated in your contract, that is why i was double debited for November. i would like someone to tell me where this is stated and also why it was never mentioned on the telephonic agreement when i took out my loans with African Bank and i need African Bank to pay for the unpaid debit order fees i encure from my bank for the second debit orders which were not permitted, should i not receive any feedback i am cancelling my debit order authority until this is resolved.

MM

Makhosazana M's update04 Dec 2023, 12:58

Reviewer Update

i have just spoken to Rachel Mntambo from the Midrand Head Office who stated to me that your contract states that you are authorised to double debit my bank account without my consent, she says this is stated in your contract, that is why i was double debited for November. i would like someone to tell me where this is stated and also why it was never mentioned on the telephonic agreement when i took out my loans with African Bank and i need African Bank to pay for the unpaid debit order fees i encure from my bank for the second debit orders which were not permitted, should i not receive any feedback i am cancelling my debit order authority until this is resolved.

African Bank's replyOfficial

04 Dec 2023, 14:43

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.

Your African Bank Support Specialist team

***

African Bank's reply04 Dec 2023, 14:43

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.

Your African Bank Support Specialist team

***

MM

Makhosazana M's updateReviewer Update

12 Dec 2023, 12:01

hi,

the debit orders that i wasnt made aware off have been unsuccessful and the bank is charging me R105 for each one, i need this re-imbursed. i still have not received an update on the compalint

MM

Makhosazana M's update12 Dec 2023, 12:01

Reviewer Update

hi,

the debit orders that i wasnt made aware off have been unsuccessful and the bank is charging me R105 for each one, i need this re-imbursed. i still have not received an update on the compalint

African Bank's replyOfficial

12 Dec 2023, 17:51

Thanks for speaking up and calling us out.

We can confirm our team tried calling you but there was no answer.

We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply12 Dec 2023, 17:51

Official

Thanks for speaking up and calling us out.

We can confirm our team tried calling you but there was no answer.

We hope to talk to you soon.
Your African Bank Support Specialist team

MM

Makhosazana M's updateReviewer Update

13 Dec 2023, 13:21

i have privately sent you my new contact number

MM

Makhosazana M's update13 Dec 2023, 13:21

Reviewer Update

i have privately sent you my new contact number

African Bank's replyOfficial

13 Dec 2023, 18:21

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

African Bank's reply13 Dec 2023, 18:21

Official

I noted your earlier post and have provided a response there. Kindly confirm its receipt.

MM

Makhosazana M's updateReviewer Update

14 Dec 2023, 11:32

i have received it

MM

Makhosazana M's update14 Dec 2023, 11:32

Reviewer Update

i have received it

African Bank's replyOfficial

15 Dec 2023, 14:15

Thank you for your reply.

Your African Bank Support Specialist team
***

African Bank's reply15 Dec 2023, 14:15

Official

Thank you for your reply.

Your African Bank Support Specialist team
***

****show