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MM
Melissa M

1 reviews | Active since Nov 2012

14 Oct 2020, 18:06

Shoddy Customer service

I am totally disgusted with African Bank's treatment of their customers. I was contacted on Sunday 11/10/2020 by a representative. A contract was concluded and we both went on our merry ways. Come Wednesday 14/10/2020, I have heard NOTHING from the bank. Eventually after a large number of phone calls from MY side, it was discovered that due to a technical error the contract could not go through. I am absolutely disgusted that NO-ONE from your institution contacted me regarding this. I am absolutely furious with the shoddy way in which me as a customer was treated. And what frustrates me even more is NO ONE CAN RECTIFY THIS DUFF UP!

I am furious to say the least. Although your call center agents were very helpful in listening to my ranting they could do nothing to fix up this error that was made on YOUR side! Fix this up!

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Replies (2)
MM
Melissa M's update15 Oct 2020, 10:58
Reviewer Update
Africant Bank (its not a typo) did contact me today regarding the review I placed on HelloPeter.
They did listen to my rant however they CANT help me even though it was a fault on THEIR SIDE.
Way to go Africant Bank. You've lost a customer.
MM
Melissa M's update19 Oct 2020, 08:10
Reviewer Update
So African't Bank contacted me Friday afternoon 16/10/2020. I spoke to a lovely Thabile, who said she will get to the bottom of the issue. She really was lovely, I cant deny that. I did a receive a call on Saturday 17/10/2020 (which I missed, my bad) from African't Bank and then a few minutes later received a sms and an email stating that they could not complete my request because it is a duplicate. I did phone the customer services....again...and was told that the matter is being investigated and it was due to a duplicate complaint and someone should contact me shortly. I wait........... I am really sorry African't Bank, although the people I dealt with where absolutely understanding of my ranting, I still haven't got a resolution to my issue.