1 reviews | Active since Mar 2017

06 Oct 2021, 12:55

Shocking Service - no one cares

Poor Service , holding on call for hours on end over 5 days just to get clarity on documentation required. I keep getting messages that documents are outstanding. I have uploads to all emails / Whatsapp/ website direct email addresses. and still get bank Statements awaiting . No one calls Back all consultants tell me to hold and i end up holding for over 30 min at a go . spoke to Dineo from documents , charity dazlyn from sales . non of whom return my calls . after phone for millions of requestests . pls look up my phone number on how many times i have called in to rectify the missing documents pereception . even the Complaints line doesnt work . everything here is just a automated voice process that goes no where . utterly infuriated for spending 5 day waiting for help African Bank- No i am told that my application is rejected due to missing documentation when i have submitted all required

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Replies (2)
's update06 Oct 2021, 16:44
Reviewer Update
Good Day
No one has Called me. I am still awaiting to hear from you
has anyone looked at this query??
's update07 Oct 2021, 12:41
Reviewer Update
Thank you .
I will not return or refer anyone to succumb to the -No Service environment here
To Date , No email responses have been received to any of my mails to your staff , and everyone who promises to help and get back to me has dismally failed to do so. Nick, Lusapho, also Dineo and Katlego from documents etc. mails sent no responses... I
rest my case.