Shocking service

My account was hacked and I have been trying to close it and open a new one for about a month now. What a nightmare it has been to say the least. Firstly I was told to get my existing account to a zero balance which I did. Then when I went to the bank was told that I needed to move the remaining cents from all my pocket accounts including my world account, which took me about + 30 mins to do in the bank as I had to move around cents to Capitec account. Finally after that tedious exercise when the account was zero was told there is an error in closing the account??? That was last week Tuesday. Today is Monday and I still have not been assisted! I am fast approaching my salary date I still don’t have a working account and what about my debit orders?? Shocking service and I really liked the bank as I have been saving a lot but the service is shocking!!!!