Shocking Service

I've been trying to sort out a long outstanding loan with african bank for years now!! i made payment arrangement, my account has been debited but i cant be sent a statement, the call centre who assisted with the arrangement are now telling me that my account has been handed so i cannot get the statement, so why did they agree to the arrangement. the Attorney's who are supposed to be handling the account are just as useless!!! <br> <br> on sartuday the 17th the so called attorney's called me and they didnt even know that i have made the payment arrangement with the bank, they were supposed to investigate and get back to me, needless to say today African Bank debited my account and i am still waiting for a follow up call from the people who couldnt pick up my payment arrangement. Today, I spoke to a lady who told me they need to update my details, i must go to the nearest branch with my payslip becuase i changed employment. I want nothing to do with the bank i just want to settle the account and move on with my life. Either something is seriously wrong or the call centre people are beyond ***********. i am frustrated and annoyed by the kind of services african bank is offering