Shocking service

So, African Bank, I'd really like to have coffee and reminisce, however shocking service, even to an ex-employee is really disgusting. I engaged one of your HR Business partners in June to find out when the IRP5's would be available. She didn't even bother to respond. I tried engaging the HC department early in July and started communicating with a Mr Rooi. Who proceeded to ask for my ID number, last report, address etc. claiming that this is a verification process. Being a Process Engineer, I can tell you that authenticating a customer and asking for the ID number via email is not an authentication process. Perhaps it's time to emerge from the dark ages. I would be really grateful, if you would kindly send me my IRP5 as I have so humbly requested. Perhaps check how your competitors are able to issue these base on name and surname without compromising security. These were received within 24hrs of request.