Shocking customer service and unfair treatment

I have had the most unfortunate and frustrating service. It has been a month of back and forth, only from my side. When applying it was easy one phone call after the other something up 5 times a day. Got to the part where everything was approved even debit order approved via my bank ...and please note , still getting options today still to buy extra cover for the application (credit card) they advised with in the hour application will be a go ahead and approved they just need to confirm employment....then a simple note on my bank app saying rejected due to queue error could not confirm employment! This afternoon given letter of employment bank statements and my directors number to confirm. I did advise that we do not have a listed contact number on Google and we trade as a brand online not the registered company...so was advised to apply not once twice and that they will ensure the verification process will be notified that they have to look at company confirmation details and if needed we can supply additional docs such as. iRP5 , 12 months bank statements and also a letter with the trading company with our details...If they insist it has to be on google.just to be rejected again... saying could not Google my employee... frustration as all my legal confirmation docs was submitted as well as a contact number to confirm. This is listed on legal docs to verify. I was then after numerous emails and telephone calls only from myself side...met with a very rude and clearly eritated employee who is a team leader in sales department only to tell me very sarcastic manner to not get him worked up he will let me know once he is ready to give feed back ..I imagine he decided to ignore it clearly as two weeks had come and gone and no call back..as apparently he is not allowed te email. He promised to phone me two weeks Friday and advise me to not call again.....I waited two weeks nothing. I then decided to call customer complaints to say she can not see any action in account and rejected due to no confirmation...and we have to start the process again however my credit record is now being affected. I laid a customer complaint( have reference number) and she advised she will have it someone will call me within 7 days. .....it has now been 7 days...radio silence..after I was guarantee feedback and a solution. I am now listing a complaint with ombudsman. And will be requesting all Tel conversations. Unacceptable