Shocking Conduct by African Bank & Gerrit Willemse – No Accountability or Resolution

I am extremely frustrated and disappointed with the way African Bank has handled my case.

Despite sending multiple emails over several weeks — some dating back to March 2025 — I have not received proper responses or resolution. My account was previously blocked and listed, then unlisted and reactivated, only for it to be blocked again without proper communication.

I have cooperated fully and submitted all requested documents. When I asked for clarity on why the block was reinstated, I was met with dismissive and vague replies from Gerrit Willemse, Manager: Forensics, whose tone and attitude were unprofessional and condescending. In one instance, he wrote, "I explained everything already. I am not sure what else you want to know."

That is unacceptable customer service.

Furthermore, no clear steps were provided for how to resolve this, and I was refused transparency on the complaints that led to this decision — even though I requested this multiple times.

To date:

I have received no clear explanation of the accusations against me.

The bank has failed to assist with returning funds to my client.

I have been listed on SAFPS again without due process.

I’ve been left in the dark, with no accountability from the people involved.

This has negatively impacted both my reputation and my ability to trade and operate.

I am now demanding:

A formal response from African Bank outlining the exact reasons for their actions.

Full disclosure of the complaints made against me.

An investigation into the handling of this matter by Gerrit Willemse.

Immediate guidance on the steps to resolve this fairly.

I will not hesitate to escalate this to the Banking Ombudsman if I do not receive a proper and timely response.

Xylon Williams