Shocking and terrible Customer service from uapologetic staff members who don't take pride in their Jobs

<p>Hi, 28. December.2016 - Ref # ********** , 11. January.2017 - Ref# ********** and 16.01.2017. These are the dates and the reference numbers that I have received from African Bank on behalf of my mother who is a pensioner in trying just to get a letter to be sent through to Sanlam. The letter that she is supposed to receive or forwarded to Sanlam(Policy No. ********** X1) is a Cancellation Letter of Policy from African Bank. This has been done incorrectly three times as the first visit to the branch we did not get a reference no. This is ridiculous as all that they have to forward is that letter with an official stamp and the authorising officer's details. Simple as that. It is ridiculous that a 67 year old has to run up and down, with false and empty promises being made by *********** staff members only to be given excuses that the previous consultant had not done the request or forwarded it correctly. This is just unacceptable that it has to be done four timesand would just like to get the letter as soon as yesterday as this has been going on for too long. The service at African Bank Maponya Mall is appalling and am still in shock in the way that the customers are treated. I trust and hope that this will be attended to as soon as possible.</p> <p>Kind regards,</p> <p>Maria Sehume( On behalf of Mrs. M.M. Sehume - Mother)</p>