Shocked by service

African Bank has for many years held my respect and loyalty. Yesterday 2 November 2015 I had gone through to the Hatfield branch for an application. African Bank had pre-approved a loan and advised me to visit a branch in order to conclude this. Upon arriving at the Branch there was not a single person in sight.<br> <br> As I rounded the corner a Lady was on the phone (which was clearly a private and not work related call).<br> <br> I stood around for about 5 minutes before she ended her call to attend to me. <br> <br> I was at the branch in a total of 35 Minutes. In this time frame the consultant had accepted 2 Phone calls from her Cell phone and made 3 calls. Nothing in the contract had been explained to me nor clarity on any documentation being signed. <br> <br> I was requested to send through a letter of employment. I have done this twice today. <br> <br> I have called the branch 3 times and each time the phone gets put down in my ear with laughter.<br> <br> I am concerned at the level of service I have received from African Bank.<br> I have not yet received any feedback from the Branch!!!!