HS
Hassan S

1 reviews | Active since Nov 2024

14 Nov 2024, 06:10

SHAMEFUL BANKING EXPERIENCE WITH AFRICAN BANK

African Bank has been a nightmare with unpalatable banking experience. My account has been frozen for over 2weeks now without proper resolution. Upon visiting the bank I was told the account was frozen because of a vistitious transaction reported by a third party. Upon providing substantial evidence of the claimed transaction the account is yet to be released. The customer representative claimed not to know what to do. My funds has been trapped in the account. Worst of it was that there is no communication whatsoever from the bank regarding the issue until I wanted to do transaction and discover the account is frozen.

As of now, the account is still frozen. The funds in the account are needed to settle bills. A customer bought USDT online while making payment, there is settlement delay from the bank which result is delay in concluding the transaction. All concrete and substantial evidence have been submitted to the bank.

They should investigate and release my account for further transaction.

0
Replies (4)
African Bank
African Bank's reply14 Nov 2024, 09:36
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
HS
Hassan S's update14 Nov 2024, 09:40
Reviewer Update
Alright. I will appreciate a swift response as regards.

Keeping tab of your response
HS
Hassan S's update14 Nov 2024, 10:57
Reviewer Update
@African Bank. A mail has been sent to the email provided containing documents you requested for.

Anticipating a positive and quick resolution
African Bank
African Bank's reply14 Nov 2024, 11:14
Official
Thanks for speaking up and calling us out.
Your documents have been received and escalated to the relevant department.
Your African Bank Support Specialist team