Shame on you African Bank!

On the 11th March I had a positive balance in my account of R25000, I processed an instant payment to my landlord of R21400 which the banking app indicated had been successful. A half hour later I noticed my balance was still R25000 and that the payment reflected nowhere, not in transactions not on my statement, a little confused, annoyed, I processed the payment again, SAME result! I waited until 8am when the call centre opened and called the helpline. They too could not see the transactions and instructed me to do another payment while they were on the line, SAME result! I waited until 9am and went into an African bank branch. Here the consultant processed another payment when I had logged in, both on my phone and on the web, she too was confused at getting the same result! She called a team leader and logged an issue as she was unaware of any problem and would revert to me later. While sitting with her my landlord called (at that stage laughing) to inform me she had over R160000 in her account paid by me. Now understand this is IMPOSSIBLE as I have no overdraft nor loan agreement with African Bank so could not have possibly have made such a payment! Later that evening I received a debit notification for the R21400 and my account reflected the correct remaining balance, so I thought “great” all corrected! The next day, Friday the 12th, my account reflected a balance of -R157,000.00, ***! And till today this is still the case, African Bank has done NOTHING about it, I have received an sms stating that my account is in overdraft and I must correct it or they will take legal action, I have also received sms’s stating my issue has been resolved, and my recipient landlord has had her account frozen by FNB with accusations of *****! I cannot receive payments I am expecting as they will be put against “my” overdraft and I too have no access to positive funds which should be in the account! To date I have spent over R300 in phone calls to African Bank, NOT ONCE have they returned a call, I keep being told the case has been submitted to team leaders and forensic departments yet THE CLIENT is being held responsible for what is OBVIOUSLY an African Bank F-UP!!!!!!! Today I will consult with a Lawyer and send me case to the banking ombudsman!!