********s:Expecting clients to pay R540 000 for a debt of R161 000

I did not receive a call from them after my complain.An email was sent to me by someone who obviously did not read my initial complain.

Everyone at African Bank expects me to pay R540 000 for a debt of R161 000.My cries for help are falling on deaf ears. Being sent from one leader to another and no one having a clue what’s happening. I never asked the complains department to write a poorly worded email to me explaining things that do not make any sense.

Any decent human being can see that this is a *******.The email told me I defaulted since 2020,was African Bank not around during the COVID pandemic.How can missing 3 payments add 3 years to the term of the loan. The interest I’ve paid is above the principal debt. The loan restructuring was done without my consent and everyone just expects me to accept nonsensical explanations.

I hate every encounter I have with African bank because I am always left disappointed and confused.The leaders and consultants show no remorse or empathy to their clients.Definitely not a bank for the people as claim

Hopefully I will get assistance from the ombudsman.