KG
Krishnie G

1 reviews | Active since Nov 2017

15 Nov 2017, 15:27

SETTLING YOUR ACCOUNT AFTER RECEIVING A DISCOUNT ONLY TO BE TOLD YOU STILL OWE LEGAL FEES ON TOP OF THAT

I received a message from african bank in september stating if i settle my credit card by 31 October i will be liable for a 50% discount. Which called in to African bank to make a telephonic payment & i did pay before the expected date. I was not informed that my account was now being handled by Hammond & attorney . I was sent a message by African bank not the attorney. So weeks later Hammond Pole Attorneys call me telling me i have not paid this account & am now liable to pay the full amount. Neither African Bank nor Hammond Pole agents can help me resolve this matter. I paid off the account & request a settlement letter. But am now being told something else.

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Replies (1)
African Bank
African Bank's reply15 Nov 2017, 15:48
Official

Dear Ms Govender

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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