settlemtnt

Sometime in December I phoned African bank requesting a settlement offers but it happened that it past the expiry date before the payment went through, on requesting the new one's I was told the figures didn't change we can still use the previous one's. But now my frustration is the one account was settled and closed while the loan account still remains open with consultant phoning and Sms's coming in reminding me of the payment and where the payment should be made. How is it possible that the settlements for the two accounts received the same day one is closed and the other one is active and in arrears. The payments went made on the same day at the same time. What happened?