Settlement quotation paid but still being debited.

On the 10th of October I visited a Durban branch and requested for a settlement quotation on my credit card.

The consulted printed out a settlement quotation with an amount R 7576.24 which was valid until the 15th of October. The payment of R 7576.24 was done at the branch on the same day I received the quotation. 10th of October.

On the 30th of October I received an SMS advising of a debit order amount of R 730.00 that will be debited from our account. Immediately I called in however didn’t receive the assistance I needed. On the 31st of October, I visited the same branch that provided the settlement quotation and was advised a query will be logged. Today when I call in, I’m advised I still owe them R 150.00 for WHAT? The service African Bank is providing distasteful. Why provide a client with a settlement quotation but still charge them fees when a payment is made on time? I urgently need my R 730 to be refunded and the account to be closed.

SOMEONE NEEDS TO CALL ME BACK !!!!!! ***