Settlement / Paid up Letter / ITC update FRUSTRATION

Frustrated is an understatement! How many calls do one have to make in order for issue to be resolved? Long story short.....requested settlement letter from African Bank, which was sended out in record time. Made a co-offer which was accepted via telephone call but not received in writing (my fault). After payment was done and proof thereof send to them with request for paid up letter, I received email upon email after every phone call that there is still an outstanding balance. Numerous phone calls was made explaining the co-offer. Promises thereafter to sort this out, just to receive email a day thereafter with outstanding balance still. All of the consultants can see on their system the co-offer that was accepted, but cant seem to sort this out. EVENTUALLY received the paid up letter and was informed that they only sent in updates to ITC on the 7th monthly. Once again I have been penalised for the ONE or MORE persons not doing there job. Settlement was done end June. Only 15 July received the paid up letter. On 21 July I was informed about the ITC. Email once again was sent and requested that this are being dealt with immediately. No reply from African Bank and ITC still showing. Tomorrow will be the 7th and then another 7 days for ITC to update their records. This is unacceptable.