LS
Letlotlo S
1 reviews | Active since Jul 2021
06 Aug 2025, 16:22
Settlement Letter
On the 2nd August 2025, I paid the outstanding balance on the credit card. I was promised that the settlement letter will be available after 72 hours. 72 hours later, still there’s no settlement letter. Visited the branch on Monday to check, the same answer was given, 72 hours. Wednesday, came to the branch in Kolonnade, another 72 hours was given. I feel and am angry at the service that African Bank has given to my problem. To be told that the letter request was rejected, really ****es me off
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Replies (2)
African Bank's replyOfficial
06 Aug 2025, 17:37Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
African Bank's reply06 Aug 2025, 17:37
Official
Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
African Bank's replyOfficial
07 Aug 2025, 11:22Hi Letlotlo, thanks for replying to the SMS send to you for verification. I have notice that an internal complaint has already logged on the 06/08/2025 for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved. Please note the turn around for complaint is 7 business day.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply07 Aug 2025, 11:22
Official
Hi Letlotlo, thanks for replying to the SMS send to you for verification. I have notice that an internal complaint has already logged on the 06/08/2025 for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved. Please note the turn around for complaint is 7 business day.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
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