Settlement **** African bank

Good day I got a sms recently stating I can get 40 or 50 % discount on a settlement. Only to call today to be told sorry only for one account and only 5% this is very misleading and unprofessional as I was willing to settle all. I then get passed from collections to customer care like a Yo-Yo and ask to actually speak to someone that can make a decision but no one apparently can at the bank. African bank lady then tries to make an arrangement for payment. Please can someone that can make decisions please contact me direct. I live out the country and happy to settle all account of you honour the SMS. No where does it say only one account.

African bank got a 300 million fine from the reserve bank and settled on 20 million. I want to speak to the person that made that deal with the reserve bank as he or she is clearly capable of making things happen. Regards