1 reviews | Active since Apr 2013
Settlement
i called African Bank on Monday (16/02/2015) to get a settlement amount on the account. The Agent gave me the figure and informed me that the figure is valid for 5 days, as per regulations. On Wednesday (18/02/2015) i logged onto my online account with African Bank and was shown a different amount. i proceeded to pay that amount that was stated as a balance, thinking that it was the settlement - according to me, the balance on the account needs to take into account all cost and interest at that specific time - boy was i mistaken. Called them back and they give me a 3rd figure, which is different from the settlement and the balance. I queried this with their Consumer Advocate, which called today (19/02/2015) and got no JOY...<br> African Bank are con artist that will not give you relevant figures. to make matter worse, i get a call from them offering me an additional loan. <br> Be careful when dealing with this bank. they have no customer service what so ever.
We confirm that the Consumer Advocate's Office has already provided you with feedback.
We note your discontent; however our stance remains the same in this regard.
Kind Regards
Ruth Mmotlana
Service Optimization Specialist
Shared Services
***
Best regards,
We confirm that the Consumer Advocate's Office has already provided you with feedback.
We note your discontent; however our stance remains the same in this regard.
Kind Regards
Ruth Mmotlana
Service Optimization Specialist
Shared Services
***
Best regards,
