LS
Linda S

1 reviews | Active since Apr 2013

19 Feb 2015, 09:53

Settlement

i called African Bank on Monday (16/02/2015) to get a settlement amount on the account. The Agent gave me the figure and informed me that the figure is valid for 5 days, as per regulations. On Wednesday (18/02/2015) i logged onto my online account with African Bank and was shown a different amount. i proceeded to pay that amount that was stated as a balance, thinking that it was the settlement - according to me, the balance on the account needs to take into account all cost and interest at that specific time - boy was i mistaken. Called them back and they give me a 3rd figure, which is different from the settlement and the balance. I queried this with their Consumer Advocate, which called today (19/02/2015) and got no JOY...<br> African Bank are con artist that will not give you relevant figures. to make matter worse, i get a call from them offering me an additional loan. <br> Be careful when dealing with this bank. they have no customer service what so ever.

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Replies (1)
African Bank
African Bank's reply19 Feb 2015, 11:25
Official
Hello linda_sibisi,

We confirm that the Consumer Advocate's Office has already provided you with feedback.

We note your discontent; however our stance remains the same in this regard.

Kind Regards

Ruth Mmotlana
Service Optimization Specialist
Shared Services
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Best regards,