Settlement

I had 2 accounts to settle at the bank and had not paid them for a few months due to losing my job. African bank was notified when that occurred. Today I went in to close my accounts and the consultant at the Eastgate mall was very friendly and helpful. He called the customer help line for me to see what discount I can get on the account prior to closing it as every scent would help. As I am recently employed again, I have saved money to close the accounts but would have appreciated a discount. The customer rep said I do not qualify for one. I begged to speak to the team leader/manager to explain my case and mention that I was in store ready to close the account and needed a discount as I am only recently back on my feet. They told me they would call me in an hr and I mentioned I will wait in the mall for their call so I can close it off. I waited for an hr with no call. I then got extra money and paid off the account in full. The manager then calls me 3 hrs later. I am very upset as I am really trying to get stable again and I do not see why I was not offered a discount when one was offered in November last year when I was unemployed and could not afford to close it. Aside from that, you have wasted my time waiting. When the manager called me a few hours later, he said he could have given a discount and I am very upset by this. It is not fair that you dodge my calls when I am paying but once it is paid you call and tell me I could have qualified for the discount.