PL
Pulane L
1 reviews | Active since Jun 2014
19 Jan 2026, 12:28
Settled Debt but appearing as unpaid
Bad Service received I have settled my debt last year which was the 25/10/2025 and received a paid up letter as well. My account was handed over to the lawyers which they gave me a discount. This morning the African Bank consultant called me to say that I have an outstanding balance. Hello Peter please help me according to me the account is settled hence the PAID UP LETTER RECEIVED. AFRICAN BANK MUST REMOVE THE LISTING ON MY NAME. AM FEELING FRUSTRATED AND HELPLESS.
Helpful (0)
Replies (10)0
Replies (10)
African Bank's replyOfficial
19 Jan 2026, 13:17Thanks for speaking up and calling us out. We have noticed that Your account is currently blocked due to an overdue compliance update. Please visit any African Bank branch for FICA update.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply19 Jan 2026, 13:17
Official
Thanks for speaking up and calling us out. We have noticed that Your account is currently blocked due to an overdue compliance update. Please visit any African Bank branch for FICA update.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
PL
Pulane L's updateReviewer Update
22 Jan 2026, 09:16Am not understanding how you can respond with such a nonsense, you want me to take time out of my day to go to a branch this won't happen. Get your consultant to call me and sort out this mess, my issue here is the African Bank debt was settled and I have the paid up letter, remove this debt on my name. Funny enough your consultant called on Monday yet your response is my FICA IS OVERDUE, FIX THIS THING NOW. I have the paid up letter get one of your consultant to call me and sort out this mess. African Bank stop being careless and fix this nonsense
PL
Pulane L's update22 Jan 2026, 09:16
Reviewer Update
Am not understanding how you can respond with such a nonsense, you want me to take time out of my day to go to a branch this won't happen. Get your consultant to call me and sort out this mess, my issue here is the African Bank debt was settled and I have the paid up letter, remove this debt on my name. Funny enough your consultant called on Monday yet your response is my FICA IS OVERDUE, FIX THIS THING NOW. I have the paid up letter get one of your consultant to call me and sort out this mess. African Bank stop being careless and fix this nonsense
African Bank's replyOfficial
22 Jan 2026, 09:50We understand this is frustrating. Your account is currently blocked because a compliance update is overdue, and for security reasons, we’re unable to update it remotely. To restore access, please visit any African Bank branch for FICA update. Our team will assist you immediately to resolve this. We apologise for the inconvenience.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply22 Jan 2026, 09:50
Official
We understand this is frustrating. Your account is currently blocked because a compliance update is overdue, and for security reasons, we’re unable to update it remotely. To restore access, please visit any African Bank branch for FICA update. Our team will assist you immediately to resolve this. We apologise for the inconvenience.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
PL
Pulane L's updateReviewer Update
22 Jan 2026, 15:08Hi African Bank
Went to my nearest branch, to have details updated. Please assist with the closure of the account, and having it removed from my name.
Went to my nearest branch, to have details updated. Please assist with the closure of the account, and having it removed from my name.
PL
Pulane L's update22 Jan 2026, 15:08
Reviewer Update
Hi African Bank
Went to my nearest branch, to have details updated. Please assist with the closure of the account, and having it removed from my name.
Went to my nearest branch, to have details updated. Please assist with the closure of the account, and having it removed from my name.
African Bank's replyOfficial
22 Jan 2026, 15:40Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and goes to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply22 Jan 2026, 15:40
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and goes to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
PL
Pulane L's updateReviewer Update
22 Jan 2026, 15:59Hi African Bank
Please call me on ***, I have been getting calls, please call me again. Also your number is shown in asterisk am unable to see it.
Kind regards,
PULANE LESIBO
Please call me on ***, I have been getting calls, please call me again. Also your number is shown in asterisk am unable to see it.
Kind regards,
PULANE LESIBO
PL
Pulane L's update22 Jan 2026, 15:59
Reviewer Update
Hi African Bank
Please call me on ***, I have been getting calls, please call me again. Also your number is shown in asterisk am unable to see it.
Kind regards,
PULANE LESIBO
Please call me on ***, I have been getting calls, please call me again. Also your number is shown in asterisk am unable to see it.
Kind regards,
PULANE LESIBO
African Bank's replyOfficial
22 Jan 2026, 17:14Thanks for speaking up and calling us out. An African banker has contacted you and successfully received your paid up letter. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply22 Jan 2026, 17:14
Official
Thanks for speaking up and calling us out. An African banker has contacted you and successfully received your paid up letter. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
23 Jan 2026, 18:09Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
African Bank's reply23 Jan 2026, 18:09
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
PL
Pulane L's updateReviewer Update
27 Jan 2026, 08:14Hi African Bank
Thank you so much, highly appreciate it 🙏🏻
Thank you so much, highly appreciate it 🙏🏻
PL
Pulane L's update27 Jan 2026, 08:14
Reviewer Update
Hi African Bank
Thank you so much, highly appreciate it 🙏🏻
Thank you so much, highly appreciate it 🙏🏻
African Bank's replyOfficial
27 Jan 2026, 08:55We're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
African Bank's reply27 Jan 2026, 08:55
Official
We're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team