Settled Credit Card still incurring interest

<p>I had a credit card with African Bank which I struggled to pay due to retrenchment and they later handed me over to their attorneys Hammond Pole. In April 2015, I received a settlement offer which I took up with the consultant and paid in full. </p> <p> </p> <p>It is over a year now and the account is still active, appearing on my credit profile and incurring costs and interest. After months of sending the proof of payment and settlement letter to their general collections e-mail which they later told me was attended to by only 1 person and they battle to manage, my matter was refered to a manager and I had to do the same exercise again. </p> <p> </p> <p>It is now 3 weeks later and I have received an e-mail saying I must contact the attorney's directly and find out what they did with the money as they never received it. </p> <p> </p> <p>African Bank, Hammond Pole were your appointed attorneys, acting on your behalf. Why are you passing the buck again and not settling this matter accordingly. </p> <p>Please close this account and confirm same with me. </p>