**** services

My review is in regards to the bad service currently received from African bank. the 05/05/2022 i did a application for a overdraft and the system qualified me for a credit card i then accepted the offer and uploaded my required documents. my application took more than 2 weeks after I had to re upload the required documents all the time and being telephonically advised that that my final offer is being adjsuted as it is with the document review department. on the 20/05/2022 i was advised that my application expired and a manager spoke to us and had the application recaptured and we had to resend our documents again, on the 21/05/2022 i received a call from an agent who said she was doing the final offer the line cut and another call back was requested and i spoke to a supervisor who said she will escalate it and that on the 8/05/2022 on the first application it reached the contractual department. However i received an sms that it was rejected. I have now reported the matter to the national credit regulator with my proof as well as to the ombudsman for banking.