Service not delivered after approved appl

Hello Peter<br> <br> I have app**** for a loan at African Bank which was completed and approved on the 4th of February 2015 but I still haven't received the money yet which is scaring me that I may end paying for the money which I never received.<br> <br> If I call the Loan Customer Services for escalation Nomthandazo in Head Office told me that there is no escalation number she can refer me to.<br> <br> Please I need to know why they haven't deposited the money yet as per their promise. I am following up on the application since last week and I still have no joy on the service.<br> <br> Please help!