Service level at African Bank has dropped drastically ...

When one settles their account with a financial institution one normally expects, that we should part ways amicably.

But not with African Bank, I had to call and confirm that the account is closed after settling the account. No sense, of sending the settlement letter on their own and letting me know that the payment was received in order. I had to call and confirm.

Never mind that they did not update my credit status since 2017 June, only when I called the Credit company was I informed.

I only got statements after speaking to them basically had to prompt a statement out of them. I was not aware that the account was in arrear because I had arrangement with them to take an extra fees then the normal installment to cover up any arrears and then they turn around and list me saying that the account was in arrears for two months if that was the case why did they stop extra debit order I had in place with them.

I am not a customer care expect but surely, if you want people, to keep coming back you make sure that they are happy with you service.

And then I noted, on bank phone app that they have listed me with a company called Compuscan that my account is arrears for two months

I called and asked that they remove this arrears notice against my name and they informed me that African Bank has to give the instruction.

I called African Bank only to be told that no one person is designated for this task.... and that the person I spoke to last week did not request for the listing to be removed against my name by only that they account be closed. So once again I have to do their consultants job at free of cost.

So once again, I the customer has to hold their hand and walk them through the process of closing my accounts , issuing settlement letter and having name my name cleared.

At this rate they may as well pay me a salary for doing all this work.

I want my name cleared in the next 24 hours and no more.

Because I don't have time to play massager between African Bank and the Credit listing company.

Honestly now!!!! I am tired of this. If I have to name and shame I will.

African Bank used to a financial institution that helps people financially and to manager their finances. Now that they want to turn into robots customer service has gone out the window.