aH
alex H
1 reviews | Active since Mar 2016
12 Jul 2024, 13:16
service is bad
I was called to be offered a credit this week which i accepted. Consultant then requested that I share my documents which i did. I was then suggested to login to either website, use app or WhatsApp for an update. Their WhatsApp doesn't work, you simply get an auto response all the time. Second both their app and App doesn't work, no matter the device I try , simply doesn't work nor allow to create an account.
Thirdly, those online, apparently, they call it Karabo, all those consultants will just close the conversation while you are about to respond to them and living you hanging..
When you call to follow up on the application you will told visit your nearest branch where else otehr consusltent suggest that i use online plartform as it is more quiker which is not.
I have submitted my documents and since Tuesday at 10 am, I have not been provided with the outcome of my application.
African bank was on edge of collapsing just years ago, although they are trying to keep up but with this attitude as a bank, they WONT WIN but will completely collapse..
Naem: Alex Contact No: *** ID NO: ***
Helpful (0)
Replies (14)0
Replies (14)aH
alex H's updateReviewer Update
12 Jul 2024, 14:19The service is just useless, i have been told to wait for 48 hours, It is the same exact response each one calls them, this is absolute a very bad service, a frustrating one I must say. African bank doesn't stick to their Turnaround time, they keep lag and delaying. How hard can it be go through ones' application, 2 weeks?
why was i called from the first place to be given this opportunity to apply whilst the bad service?
why was i called from the first place to be given this opportunity to apply whilst the bad service?
aH
alex H's update12 Jul 2024, 14:19
Reviewer Update
The service is just useless, i have been told to wait for 48 hours, It is the same exact response each one calls them, this is absolute a very bad service, a frustrating one I must say. African bank doesn't stick to their Turnaround time, they keep lag and delaying. How hard can it be go through ones' application, 2 weeks?
why was i called from the first place to be given this opportunity to apply whilst the bad service?
why was i called from the first place to be given this opportunity to apply whilst the bad service?
aH
alex H's updateReviewer Update
12 Jul 2024, 14:20You are not giving this any attention...it is kept on hold..
aH
alex H's update12 Jul 2024, 14:20
Reviewer Update
You are not giving this any attention...it is kept on hold..
aH
alex H's updateReviewer Update
12 Jul 2024, 16:05a lady called me now to infirm me that the operson dealing with this from the document department advised that my Standard bank statemnet which i shared with them numerous timnes have no salary for April and MAY LIKE HOW POSSIBLE IS THAT BECAISE THEY ARE THERE showing.
What kind of people is African bank employing, how disappointing can one be ,such a poor service.
I specifically mentioned on the mail that i switched bank a month ago, therefore i had to send tow statements from two banks, Standard bank for April and May, then June from FNB.
What kind of madness is this mara ..
should i now escalate this further ?
What kind of people is African bank employing, how disappointing can one be ,such a poor service.
I specifically mentioned on the mail that i switched bank a month ago, therefore i had to send tow statements from two banks, Standard bank for April and May, then June from FNB.
What kind of madness is this mara ..
should i now escalate this further ?
aH
alex H's update12 Jul 2024, 16:05
Reviewer Update
a lady called me now to infirm me that the operson dealing with this from the document department advised that my Standard bank statemnet which i shared with them numerous timnes have no salary for April and MAY LIKE HOW POSSIBLE IS THAT BECAISE THEY ARE THERE showing.
What kind of people is African bank employing, how disappointing can one be ,such a poor service.
I specifically mentioned on the mail that i switched bank a month ago, therefore i had to send tow statements from two banks, Standard bank for April and May, then June from FNB.
What kind of madness is this mara ..
should i now escalate this further ?
What kind of people is African bank employing, how disappointing can one be ,such a poor service.
I specifically mentioned on the mail that i switched bank a month ago, therefore i had to send tow statements from two banks, Standard bank for April and May, then June from FNB.
What kind of madness is this mara ..
should i now escalate this further ?
aH
alex H's updateReviewer Update
12 Jul 2024, 16:32those document department have no backbone nor do they know what they are doing.how complicated can this be,
A simple process takes this long with all documents sent.
I have sent again the documents for the 10th time.
May a manager within that department must now handle this issue to get it resolved.
A simple process takes this long with all documents sent.
I have sent again the documents for the 10th time.
May a manager within that department must now handle this issue to get it resolved.
aH
alex H's update12 Jul 2024, 16:32
Reviewer Update
those document department have no backbone nor do they know what they are doing.how complicated can this be,
A simple process takes this long with all documents sent.
I have sent again the documents for the 10th time.
May a manager within that department must now handle this issue to get it resolved.
A simple process takes this long with all documents sent.
I have sent again the documents for the 10th time.
May a manager within that department must now handle this issue to get it resolved.
aH
alex H's updateReviewer Update
12 Jul 2024, 17:09I don't think I follow, what am i confirming?
aH
alex H's update12 Jul 2024, 17:09
Reviewer Update
I don't think I follow, what am i confirming?
aH
alex H's updateReviewer Update
12 Jul 2024, 17:24I was providing update after i received another call from a consultant who was informing me that the bank statement i sent does not show the salaries for April and May.
This is just frustrating to be honest..
This is just frustrating to be honest..
aH
alex H's update12 Jul 2024, 17:24
Reviewer Update
I was providing update after i received another call from a consultant who was informing me that the bank statement i sent does not show the salaries for April and May.
This is just frustrating to be honest..
This is just frustrating to be honest..
aH
alex H's updateReviewer Update
13 Jul 2024, 10:23someone called and advised on the offers that i have , i was interested in the credit card, the offer was R170 000 , the lady did something and all of a sudden the offer changed to R38000.
How can this be?
This is going from worse to worse..
How can this be?
This is going from worse to worse..
aH
alex H's update13 Jul 2024, 10:23
Reviewer Update
someone called and advised on the offers that i have , i was interested in the credit card, the offer was R170 000 , the lady did something and all of a sudden the offer changed to R38000.
How can this be?
This is going from worse to worse..
How can this be?
This is going from worse to worse..
aH
alex H's updateReviewer Update
13 Jul 2024, 11:21I called and spoke with PALESA WHO kept on hold, prmised to call me back if my airtime was gonna run off, she kept me on hold then transfreerd my call to someone else..Issue here goes from one department to the otehr.
id swear this is not a bank but a random call center in Small street
id swear this is not a bank but a random call center in Small street
aH
alex H's update13 Jul 2024, 11:21
Reviewer Update
I called and spoke with PALESA WHO kept on hold, prmised to call me back if my airtime was gonna run off, she kept me on hold then transfreerd my call to someone else..Issue here goes from one department to the otehr.
id swear this is not a bank but a random call center in Small street
id swear this is not a bank but a random call center in Small street
African Bank's replyOfficial
13 Jul 2024, 14:21Pre-approved offers are not final and only provide a glimpse of what you may qualify for. The final decision is made once all your documents have been reviewed and a full affordability assessment is completed.
African Bank's reply13 Jul 2024, 14:21
Official
Pre-approved offers are not final and only provide a glimpse of what you may qualify for. The final decision is made once all your documents have been reviewed and a full affordability assessment is completed.
aH
alex H's updateReviewer Update
18 Jul 2024, 08:42Good day,
Could someone please call me to finalize my loan application from the offers I was pre approved on.
I have up my mind on which to choose.
I have already requested for a call back.
***
Once all this completely done, I will delete this HP post..
Could someone please call me to finalize my loan application from the offers I was pre approved on.
I have up my mind on which to choose.
I have already requested for a call back.
***
Once all this completely done, I will delete this HP post..
aH
alex H's update18 Jul 2024, 08:42
Reviewer Update
Good day,
Could someone please call me to finalize my loan application from the offers I was pre approved on.
I have up my mind on which to choose.
I have already requested for a call back.
***
Once all this completely done, I will delete this HP post..
Could someone please call me to finalize my loan application from the offers I was pre approved on.
I have up my mind on which to choose.
I have already requested for a call back.
***
Once all this completely done, I will delete this HP post..
aH
alex H's updateReviewer Update
18 Jul 2024, 10:12I have been able to login or register, each time I do I get an error, this was reported to IT but they haven't attended to it as yet.
Cant we proceed with finalisng via the call and completing this,
I was informed that there will be no need to visit a branch cause it is faster doing it by this method?
Cant we proceed with finalisng via the call and completing this,
I was informed that there will be no need to visit a branch cause it is faster doing it by this method?
aH
alex H's update18 Jul 2024, 10:12
Reviewer Update
I have been able to login or register, each time I do I get an error, this was reported to IT but they haven't attended to it as yet.
Cant we proceed with finalisng via the call and completing this,
I was informed that there will be no need to visit a branch cause it is faster doing it by this method?
Cant we proceed with finalisng via the call and completing this,
I was informed that there will be no need to visit a branch cause it is faster doing it by this method?
aH
alex H's updateReviewer Update
23 Jul 2024, 11:20I have requested for someone to call me back.I have decided to take te credit card.I just wanna proceed wit it.please call me: ***
aH
alex H's update23 Jul 2024, 11:20
Reviewer Update
I have requested for someone to call me back.I have decided to take te credit card.I just wanna proceed wit it.please call me: ***
aH
alex H's updateReviewer Update
23 Jul 2024, 11:44I have not yet reecived any call back.
I have been requesting for call backs since morning at 8 am.I do not have airtime.
I wanna proceed and take the credit card.
***
I have been requesting for call backs since morning at 8 am.I do not have airtime.
I wanna proceed and take the credit card.
***
aH
alex H's update23 Jul 2024, 11:44
Reviewer Update
I have not yet reecived any call back.
I have been requesting for call backs since morning at 8 am.I do not have airtime.
I wanna proceed and take the credit card.
***
I have been requesting for call backs since morning at 8 am.I do not have airtime.
I wanna proceed and take the credit card.
***
aH
alex H's updateReviewer Update
23 Jul 2024, 12:13i have called AND AM NOW BEING TOLD THAT MY APPLICATION IS CANCELLED AND NO LONGER ACCESSBLE ON THE SYSTEM.Apperently someone cancelled it and tried recreating the application but system doesnt show who.I was informed that this application will elapse tomorrow the 24th, why did that smeone cancel it and why were they creating another application without my knowledge.I did get a notification just this morning from clear score inidicating that i was aplying for credit wheer else i was not.
Please clearify this for me. so many isssues with Aftican bank , more issues instead of resolutions.
Please clearify this for me. so many isssues with Aftican bank , more issues instead of resolutions.
aH
alex H's update23 Jul 2024, 12:13
Reviewer Update
i have called AND AM NOW BEING TOLD THAT MY APPLICATION IS CANCELLED AND NO LONGER ACCESSBLE ON THE SYSTEM.Apperently someone cancelled it and tried recreating the application but system doesnt show who.I was informed that this application will elapse tomorrow the 24th, why did that smeone cancel it and why were they creating another application without my knowledge.I did get a notification just this morning from clear score inidicating that i was aplying for credit wheer else i was not.
Please clearify this for me. so many isssues with Aftican bank , more issues instead of resolutions.
Please clearify this for me. so many isssues with Aftican bank , more issues instead of resolutions.