Service!!!!

I deposited R8000 into a joint account I have with the mother of my child, for my child's fees, registration for next year and school uniform. After making a the deposit her account was put on hold, I don't know for what reasons but my child's fees are now in arears, she can't go to school anymore because African Bank decided hold the money that I personally deposited. They can't even give a definate answer to why they did what they did. It's been over 21 days going back and forth getting different answers every day. I am just tired of this and if African Bank truly cares about their clients, they look into my matter and prioritise it.