Service Dissatisfaction

Why is it so difficult contacting African Bank via telephone - I wasted R50 airtime on a 3rd attempt to get thru to AFB. The first 2 consultants the call disconnected - all I tried to do was make a secure payment via telephone???

Also - I have reported several times and at 2 different branches that I am not receiving my monthly statements - that would also enable me to make payments online.

This has been since late last year - such an inconvenience.

Now I have to waste even more time and money travelling to then sitting at a branch