aX
aRTHUR X
1 reviews | Active since Aug 2009
27 Nov 2023, 14:30
Service Complaint
On 23 November , I lodged a query regarding a missing online payment of R911 at the Three River Branch. However, I have not heard anything as of yet therefore, kindly look into the matter and advise
Helpful (0)
Replies (15)0
Replies (15)aX
aRTHUR X's updateReviewer Update
29 Nov 2023, 20:17No feedback and still waiting
aX
aRTHUR X's update29 Nov 2023, 20:17
Reviewer Update
No feedback and still waiting
aX
aRTHUR X's updateReviewer Update
30 Nov 2023, 16:20still no feedback ,surely African bank you can do better than this.....
aX
aRTHUR X's update30 Nov 2023, 16:20
Reviewer Update
still no feedback ,surely African bank you can do better than this.....
aX
aRTHUR X's updateReviewer Update
01 Dec 2023, 15:18Pathetic service ,worst bank ever , still no feedback but my query is now closed
aX
aRTHUR X's update01 Dec 2023, 15:18
Reviewer Update
Pathetic service ,worst bank ever , still no feedback but my query is now closed
aX
aRTHUR X's updateReviewer Update
04 Dec 2023, 12:27Still waiting for the support specialist to contact me
aX
aRTHUR X's update04 Dec 2023, 12:27
Reviewer Update
Still waiting for the support specialist to contact me
aX
aRTHUR X's updateReviewer Update
04 Dec 2023, 12:30why do you escalate my concerns when I am not getting anyfeedback from the support specialist
aX
aRTHUR X's update04 Dec 2023, 12:30
Reviewer Update
why do you escalate my concerns when I am not getting anyfeedback from the support specialist
aX
aRTHUR X's updateReviewer Update
06 Dec 2023, 15:08African Bank is the worst bank ever, and the internal payment department has been busy escalating my complaint since 27 November 2023.........
aX
aRTHUR X's update06 Dec 2023, 15:08
Reviewer Update
African Bank is the worst bank ever, and the internal payment department has been busy escalating my complaint since 27 November 2023.........
aX
aRTHUR X's updateReviewer Update
07 Dec 2023, 12:14update please!
aX
aRTHUR X's update07 Dec 2023, 12:14
Reviewer Update
update please!
aX
aRTHUR X's updateReviewer Update
07 Dec 2023, 12:21Dont want a standard reponse , u cant be escalating my query to your internal payment department since November 2023
aX
aRTHUR X's update07 Dec 2023, 12:21
Reviewer Update
Dont want a standard reponse , u cant be escalating my query to your internal payment department since November 2023
aX
aRTHUR X's updateReviewer Update
07 Dec 2023, 12:45Bad customer service, I will be escalating my query to the banking ombudsman ,
aX
aRTHUR X's update07 Dec 2023, 12:45
Reviewer Update
Bad customer service, I will be escalating my query to the banking ombudsman ,
African Bank's replyOfficial
09 Dec 2023, 13:17We've escalated your concern to our internal payment department for the attention it deserves. Our African Bank team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply09 Dec 2023, 13:17
Official
We've escalated your concern to our internal payment department for the attention it deserves. Our African Bank team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
09 Dec 2023, 13:17I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply09 Dec 2023, 13:17
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
09 Dec 2023, 13:17I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply09 Dec 2023, 13:17
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
aX
aRTHUR X's updateReviewer Update
19 Dec 2023, 08:59I am now convinced that African bank does not take it customer seriously with regard to their complaints .
aX
aRTHUR X's update19 Dec 2023, 08:59
Reviewer Update
I am now convinced that African bank does not take it customer seriously with regard to their complaints .
African Bank's replyOfficial
19 Dec 2023, 12:35Thanks for speaking up and calling us out. I tried contacting you after accepting the push message however there is no response.
African Bank's reply19 Dec 2023, 12:35
Official
Thanks for speaking up and calling us out. I tried contacting you after accepting the push message however there is no response.
aX
aRTHUR X's updateReviewer Update
02 Jan 2024, 15:07In December 2023 ,I escalated my query to the African Bank Ombuds and Regulatory Disputes Division who had since acknowledge receipt of my query however to date I am yet to receive any feedback .
aX
aRTHUR X's update02 Jan 2024, 15:07
Reviewer Update
In December 2023 ,I escalated my query to the African Bank Ombuds and Regulatory Disputes Division who had since acknowledge receipt of my query however to date I am yet to receive any feedback .