*********** Service

I have recently settled a handed over account. When I phone to request a paid up letter. The call centre agent try's to verify me and they have an old phone number which I changed in 2021. I know that the number was updated as you have contacted me very quickly demanding payment when I have missed a payment. On Tuesday 23 Dec when I phoned requesting a settlement figure there was no problem sending the letter. When I ask to speak to a supervisor the agent just puts me on hold and ignores me and never comes back. I tried twice to speak to a supervisor and just placed on hold to never return.