********** service and systems, coupled with *********** STAFF

STAY AWAY FROM THIS BANK. Horrific service + garbage systems (APP, telephonic voice prompts & authentication-verification system are all trash, they lag or disconnect you) + *********** and clueless call centre staff. Banking with them has given me nothing but a headache. I have called them 3 weeks straights regarding my rewards why they have not been loaded, from there on I was passed from one terrible consultant to the other. Some consultants did not log the query at all, some loaded it incorrectly, till today I m still waiting for an answer. Calling the call centre is another nightmare. You battle to get through, if you do, you have to deal with the long ********** automated voice prompts that you have to listen to even if you know the number to press. After you have survived that, then the call disconnects. If you lucky enough after multiple attempts and you finally speak to a human being, they send you a link via WhatsApp to authenticate yourself, oh, that's another hurdle, as that WhatsApp message can take a few minutes( 5 minutes......) or it never comes and they just tell you go to the branch. I mean really, is that the only way to verify your customer. Sometimes you can't login to the App or transact. I have never been so frustrated with a bank in my life. So today, I decided that's it, let me cut my loses and go to the branch and close all my accounts( investment, funeral plan, savings pocket, power pocket, credit card, my rewards). After an awaited payment goes into MyWorld account, I will also close that account and never set foot again at an African Bank branch ever nor deal with them ever. African Bank you are TERRIBLE.