Service and credit application

African bank is the worse thing I've ever came across..not sure how they expect you to have products with them when but cant even give u an honest answer, apply for a credit card last week Monday, was told that I need a clearance letter and paid up letter from them worse.. I did that and account still further on further assessment up to to day..today I called them and they are telling to resubmit the same documents that I submitted last week and worse a clearance certificate that has theier account ibhad with them but same account was paid up 2016 and sent the letter to them..now when I call my document from the system voice incypted with password this and that..Naah I've never seen such a thing where a customer must call to follow up and they can't even do or give you feedback worse got sms that my application is due to expire in 5 days while im waiting for final outcome but boy haven't I uploaded and sent emails with the require document ls for more than 10 times already..its the worse thing I've ever came across. They can even decline the product I app**** its fine but won't give good reviews for such treatment and it's worse if you black since we know how financial institutions threat us black people