*********** Service

With countless calls back and forth to customer service regarding has to why have been put into arrears . When African Bank put into a 2 months break without my consent. It's been 7 months or more querying this repeatedly.. I have now come to a a furious point ,where African Bank consultants don't really understand my furiousness. If I don't call Africa Bank every single month , there's always a consultant calling me and I'm tired of repeatedly saying the same thing over and over again.. I want some conclusion to has what mess up they have made by putting me into 2 months payment break and not debited my account when there have been sufficient funds to do so and now they consently out the blame on me and put my account into arrears status which puts a bad review on my account... I have never missed a payment since dealing with African Bank and I have been a loyal customer. Everytime I call them they change their stories now the blame is shifted totally on me. I also countlessly asked to speak to superiors and was told they would tell me the same thing... I do understand that now they have put me into arrears and I am in titled to pay this amount ...when i was informed on the 22/02/2024 by the last consultant named Doreen. Who repeatedly told me this and was not as helpful as the others. But like I informed the consultant that this was not my fault in the 1st place, I will pay this account but they need to add into my account and to remove arrears status on name and account,cause I unfortunately don't have the funds right now to double pay African Bank for a mistake made from their side. Putting me into the status doesn't allow me to apply for anything now. I need someone superior to assist me with ASAP. Today after receiving another call from another call from a consultant telling my account is in arrears I decide to have the guts to put this up.