Seriously unhappy!!!! Poor servive from loan department

My husband app**** for a loan on the 11th of Jan he has been approved everything, got the message to say just a few more checks but still no money when you log in to app it says being reviewed. Also the debicheck has been created and accepted ao how come it takes 8 days and still no money and also no communication?? I mean seriously he phones everyday and just gets a it will be done by end of bussiness. Can someone please contact him urgently this is nonsese!people dont apply for loans just because. Come on surely we app**** cause we urgently need it. Poor poor service !!!!