PK
Paul K
1 reviews | Active since Mar 2020
05 Mar 2024, 08:55
Seriously bad Service
They are so quick and efficient to collect their premiums, but when it’s time for them to stop collecting premiums cause the account is paid up , you will struggle. You will be promised by different agents that the matter will be sorted but it can go up to months without the issue being corrected.Worst service and bad attitude you can think off.
Helpful (0)
Replies (3)0
Replies (3)PK
Paul K's updateReviewer Update
07 Mar 2024, 08:45I got a call from African Bank regarding the matter I was querying. What made me sad and Unhappy is that I Paid 215k last year in Mid-July and now its March 2024, only to discover that the amount I paid didn't settle the account as I intended. I even organized a conference call between myself, Saya Recoveries and African Bank to try and resolve the matter but it didn't help. I was only told yesterday after 6 months and having communicated with African Bank several times about my issue that i have lost. I told the lady from African Bank that i am currently not working, no income as i am still looking for a job. She said that the only thing is to talk to some department and make payment arrangement. Payment arrangement with what? I just lost 215k intended to close the account. I HAVE NO IDEA WHAT TO DO NOW. I even ran out of Airtime and our call got cut off, but she didn't even bother to call back.
PK
Paul K's update07 Mar 2024, 08:45
Reviewer Update
I got a call from African Bank regarding the matter I was querying. What made me sad and Unhappy is that I Paid 215k last year in Mid-July and now its March 2024, only to discover that the amount I paid didn't settle the account as I intended. I even organized a conference call between myself, Saya Recoveries and African Bank to try and resolve the matter but it didn't help. I was only told yesterday after 6 months and having communicated with African Bank several times about my issue that i have lost. I told the lady from African Bank that i am currently not working, no income as i am still looking for a job. She said that the only thing is to talk to some department and make payment arrangement. Payment arrangement with what? I just lost 215k intended to close the account. I HAVE NO IDEA WHAT TO DO NOW. I even ran out of Airtime and our call got cut off, but she didn't even bother to call back.
PK
Paul K's updateReviewer Update
07 Mar 2024, 11:51What do you mean by this time. There has never been a time encountered like this and there has never been a moment we’re I was given a different option or rather say favour.Its so sad that we as customers are not given the full scope and we end up in the situation I find myself in, with no power to take the bull by its horns and all you get it’s a dismissal that it’s final and tough love. I paid money which I will never recover and people who are sitting and writing this sort of replies don’t even understand what we as customers are affected by such decisions and situations and yet their mandate I guess is to try and resolve issues where both parties will feel that they were considered instead of using an iron ruling.
PK
Paul K's update07 Mar 2024, 11:51
Reviewer Update
What do you mean by this time. There has never been a time encountered like this and there has never been a moment we’re I was given a different option or rather say favour.Its so sad that we as customers are not given the full scope and we end up in the situation I find myself in, with no power to take the bull by its horns and all you get it’s a dismissal that it’s final and tough love. I paid money which I will never recover and people who are sitting and writing this sort of replies don’t even understand what we as customers are affected by such decisions and situations and yet their mandate I guess is to try and resolve issues where both parties will feel that they were considered instead of using an iron ruling.
African Bank's replyOfficial
07 Mar 2024, 15:43Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply07 Mar 2024, 15:43
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***