serious bad attitude

I WENT TO THE BANK THREE WEEKS AGO. WHEN AN ELDERLY LADY WAS TRYING TO GET INFORMATION PERTAINING TO A STATEMENT. THE MANAGER OF THE BANK (A LADY) SHOUTED AT HER. WHEN THE ELDERLY ASKED HER NICELY TO PLEASE BE PATIENT TO HER. THE MANAGER SAID ' YOU DON'T KNOW ME, LET'S NOT GO THERE, I TOLD YOU THE INFORMATION YOU REQUIRED\ AND THE ELDERLY LADY REQUESTED TO SPEAK TO THE MANAGER. SHE THEN SAID WITH A BAD ATTITUDE THAT I AM THERE'S NOBODY ELSE YOU WILL STILL REPORT TO ME. IT WAS NOT THE ELDERLY LADY THAT SHE WAS RUDE TO BUT EVERYONE. HOW DOES THE BANK PUT SUCH A PERSON. JUST BECAUSE SHE SEES A LOT OF CLIENT'S THERE IN THE TOWNSHIP POOR SHE FEELS SHE HAS THE AUDACITY . EVERYONE WAS SHOCKED THAT THIS PERSON WHO IS SUPPOSED TO BE EDUCATING CUSTOMERS HAS SUCH A BAD ATTITUDE. AFTER THAT I WENT TO FNB WHERE I EXPERIENCED GREAT SERVICE. THOSE PEOPLE ARE PATIENT WITH EVERYONE. I EVEN TOOK A FOOTAGE THAT I WILL MAKE IT GO VIRAL. WE WERE THERE FROM 09:00-11:00 THEREFORE IF YOU CAN CHECK THE FOOTAGES AND SEE HOW CUSTOMERS ARE TREATED, IM SURE YOU WILL RE-CONSIDER HIRING SUCH A PERSON."