ZS
Zane S
1 reviews | Active since Jul 2018
23 Sept 2025, 10:24
Seemingly *********** IT department
I am locked out of my banking profile since yesterday, because changes have been made to the banking portal...again! I manage to log in, but none of the links work, so there is a technical problem with the site. I have contacted customer service, but don't know whether or how long it will take to resolve tis issue. Please can you fix this urgently and contact me on *** to explain the problem, I urgently need access! Thanks
Helpful (0)
Replies (18)0
Replies (18)
African Bank's replyOfficial
23 Sept 2025, 12:16Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply23 Sept 2025, 12:16
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ZS
Zane S's updateReviewer Update
23 Sept 2025, 12:22Apologies, my phone was off...I am available now, please try again.
It sems this might be a browser problem...
It sems this might be a browser problem...
ZS
Zane S's update23 Sept 2025, 12:22
Reviewer Update
Apologies, my phone was off...I am available now, please try again.
It sems this might be a browser problem...
It sems this might be a browser problem...
ZS
Zane S's updateReviewer Update
23 Sept 2025, 12:44image.png 52.25 KB
ZS
Zane S's update23 Sept 2025, 12:44
Reviewer Update
image.png 52.25 KB
African Bank's replyOfficial
23 Sept 2025, 12:47Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply23 Sept 2025, 12:47
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
ZS
Zane S's updateReviewer Update
23 Sept 2025, 12:48OLD PAGE DISPLAY:
image.png 92.55 KB
image.png 92.55 KB
ZS
Zane S's update23 Sept 2025, 12:48
Reviewer Update
OLD PAGE DISPLAY:
image.png 92.55 KB
image.png 92.55 KB
African Bank's replyOfficial
23 Sept 2025, 13:04Please email the screenshots to ***
. Once we receive them, our team will be able to assist you further.
. Once we receive them, our team will be able to assist you further.
African Bank's reply23 Sept 2025, 13:04
Official
Please email the screenshots to ***
. Once we receive them, our team will be able to assist you further.
. Once we receive them, our team will be able to assist you further.
ZS
Zane S's updateReviewer Update
23 Sept 2025, 13:41Please confirm that screenshots are legible, thanks.
ZS
Zane S's update23 Sept 2025, 13:41
Reviewer Update
Please confirm that screenshots are legible, thanks.
African Bank's replyOfficial
23 Sept 2025, 13:49Thank you for sending the screenshots. Unfortunately, they are not fully legible. Please resend them to ***
so we can assist you properly."
so we can assist you properly."
African Bank's reply23 Sept 2025, 13:49
Official
Thank you for sending the screenshots. Unfortunately, they are not fully legible. Please resend them to ***
so we can assist you properly."
so we can assist you properly."
ZS
Zane S's updateReviewer Update
23 Sept 2025, 14:38NEW APP ON MY CURRENT BROWSER:
image.png 93.92 KB
OLD APP ON MICROSOFT EDGE:
image.png 93.8 KB
Basically, I cannot access any link on the new app (which looks like the new app as it has recently changed) but I can access all the banking features on the old app on Edge (as it used to look).
image.png 93.92 KB
OLD APP ON MICROSOFT EDGE:
image.png 93.8 KB
Basically, I cannot access any link on the new app (which looks like the new app as it has recently changed) but I can access all the banking features on the old app on Edge (as it used to look).
ZS
Zane S's update23 Sept 2025, 14:38
Reviewer Update
NEW APP ON MY CURRENT BROWSER:
image.png 93.92 KB
OLD APP ON MICROSOFT EDGE:
image.png 93.8 KB
Basically, I cannot access any link on the new app (which looks like the new app as it has recently changed) but I can access all the banking features on the old app on Edge (as it used to look).
image.png 93.92 KB
OLD APP ON MICROSOFT EDGE:
image.png 93.8 KB
Basically, I cannot access any link on the new app (which looks like the new app as it has recently changed) but I can access all the banking features on the old app on Edge (as it used to look).
ZS
Zane S's updateReviewer Update
23 Sept 2025, 16:01I'm sorry, it doesn't matter me sending you a screen shot: bottom line is that I cannot access your new site, only the old one. AB knows what the site looks like and how it used to look, that is what the screenshot shows!
ZS
Zane S's update23 Sept 2025, 16:01
Reviewer Update
I'm sorry, it doesn't matter me sending you a screen shot: bottom line is that I cannot access your new site, only the old one. AB knows what the site looks like and how it used to look, that is what the screenshot shows!
ZS
Zane S's updateReviewer Update
23 Sept 2025, 16:03I also cannot see the email address you sent me, it has been redacted by Hellopeter.
ZS
Zane S's update23 Sept 2025, 16:03
Reviewer Update
I also cannot see the email address you sent me, it has been redacted by Hellopeter.
African Bank's replyOfficial
23 Sept 2025, 16:12We have logged your issue with our IT Team for further assistance. They will review it and provide feedback as soon as possible. We’ll keep you updated on any progress.
African Bank's reply23 Sept 2025, 16:12
Official
We have logged your issue with our IT Team for further assistance. They will review it and provide feedback as soon as possible. We’ll keep you updated on any progress.
African Bank's replyOfficial
23 Sept 2025, 16:12I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply23 Sept 2025, 16:12
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
ZS
Zane S's updateReviewer Update
23 Sept 2025, 16:16I have received the response, thank you.
I have also sent an email with screenshots to the only 2 email addresses I have for AB.
I have also sent an email with screenshots to the only 2 email addresses I have for AB.
ZS
Zane S's update23 Sept 2025, 16:16
Reviewer Update
I have received the response, thank you.
I have also sent an email with screenshots to the only 2 email addresses I have for AB.
I have also sent an email with screenshots to the only 2 email addresses I have for AB.
African Bank's replyOfficial
23 Sept 2025, 16:24Please resend them to ***
African Bank's reply23 Sept 2025, 16:24
Official
Please resend them to ***
ZS
Zane S's updateReviewer Update
23 Sept 2025, 16:45Once again, I cannot see the email address you have sent me, HP has didacted it!
ZS
Zane S's update23 Sept 2025, 16:45
Reviewer Update
Once again, I cannot see the email address you have sent me, HP has didacted it!
ZS
Zane S's updateReviewer Update
23 Sept 2025, 16:45"redacted"
ZS
Zane S's update23 Sept 2025, 16:45
Reviewer Update
"redacted"
African Bank's replyOfficial
23 Sept 2025, 16:49Please note that your issue has been logged with our IT team. We advise that we wait for their feedback before any further action can be taken.
African Bank's reply23 Sept 2025, 16:49
Official
Please note that your issue has been logged with our IT team. We advise that we wait for their feedback before any further action can be taken.