Security breach

Good sir or madam

I am deeply frustrated and disappointed in the way Capitec is failing to assist me. Between 3rd or 4th June 2021 I received a bank notification that a purchase was made. I did not receive any message to authorize such payment. When I visited the nearest branch and explained. My card was canceled and received a new card. I was also provided with the call reference number. They explained the process that the investigation will be launched. Money was refunded into my account 20 - 25 days later. Then again, 16th August 2021. The same amount with no OTP authorization was made to my savings account. This time leaving my bank balance with a negative amount. Luckily, it happened during office hours and I was able to get to the nearest branch to report this matter. I was given a new reference number, the following day. The bank made an internal transfer to on of my savings plan in order to close the negative balance without calling me.

Again I went to the bank, they told me that it was part of process. Since then. Then I called customer service to check on update. I was told that the purchase made was to be delivered at a different destination. No one ever called me back to give me update.

Please do intervene. There's no security to our accounts, the bank that I once trusted is truly failing me.

R Mehala