Second Complaint! NO resolution, Unable to Pay Credit Card – Ongoing Payment Failures

Once again, African Bank has wasted my time.

I was contacted and insisted to complete online verification, despite having repeatedly informed them that it does not work. As expected, the verification failed again—just like the many times before. The only response? I must go into a branch.

I have already spent 4 hours in a branch with my exhausted child falling asleep at the desk, only to be told they could not help me because it was a call centre issue. The call centre then sent me back to the branch. Does anyone at African Bank actually know what they are doing?

How can we trust African Bank with our funds when they can’t even resolve a system issue? To make matters worse, I had money in my account but was unable to withdraw it.

I refuse to go through this back-and-forth again due to your incompetence and system failures. African Bank is inconveniencing me for an issue caused by your systems, and all I am trying to do is pay my debt.

Your failure to provide proper service must NOT impact my credit score. Fix this immediately.

Once again, African Bank has failed to provide the service I was promised.

I want full access to my credit card and the ability to make payments using the bank’s services, as I was assured I could. Instead, I now have to find alternative payment methods every month, which is unacceptable.

I do not use these third-party payment methods—I have always scheduled transfers from my African Bank or Standard Bank account. Yet, I am blocked from transferring or paying into my own credit card.

This has completely eroded my trust in African Bank. I have already withdrawn all my funds from my account out of fear that I won’t be able to access my money again. I will not be depositing any more money into my African Bank account because I simply do not trust this bank anymore.

Fix this immediately. I want access to my credit card and the ability to make payments as promised. Your ongoing system failures should not be my problem.

This response does not solve the problem; it’s just a workaround that is an inconvenience to me as a customer.

What is the actual solution to your ongoing service delivery failure? I am still unable to make payments, and your response does not resolve the core issue.

How do I know that sending my money via this method will reflect in my account when the error message keeps showing: "Transaction is forbidden. Payment failed response from African Bank." I am unable to transfer to my account from any external bank or internally to African Bank.

Is it rocket science for you to investigate and fix this fault? It is unacceptable that this issue remains unresolved, and your team is unable to provide a proper solution.

I expect an immediate resolution to ensure I can make payments into my credit card without further inconvenience.

Once again the issue is not the payment its the credit card that I cant make payment to! this generic response is a clear indication on how customer service is delivered .

I have done this numerous times to still be here !