******* of a bank 👎

In January 2021, I was retrenched and contacted African Bank. Submitted all the retrenchment documents, following day I received an sms stating that my claim was rejected. Now am confused as I keep receiving calls from them with different numbers, asking me to make payment arrangement or they give me an offer to settle the loan on a specific date. In proper common sense will I stop paying my loan if I was still working. Come on African Bank, this is why we take out insurance whenever we take out loans, to assist us in times like these.