1 reviews | Active since Jul 2017

12 Jul 2017, 15:38

****med

<p>On the 25th of may i app**** for a loan by African bank Brooklyn i got the loan R10000 for R618 and 24months the very same day head office called my work place for proof of employment, on the 26th i called the girl that assisted me, named thoko to find out whats the hold up, when she told me i have to come in because she needs to take my finger print again on the 27th i went by again and she told me they have to verify the bonus amount on my payslip and again on the 29th this women called me and told me to sign the contract again and promised me its the very same contract and in a rushed way i signed the contract, because iv been going up and down for this loan and on the 26th of june when the first debit order goes off im shocked that the amount coming off is R1251 and when i called for 3 days i couldn't get hold of her until i decided to go straight there when she told me you signed for 12month contract and i will say its total bull**** because the reason i agreed to this amount of loan was because it was over R24 months and R618 and my fiance was present during the process of this loan the very first time I DONT KNOW IF THAT WAS A SYSTEM ERROR BECAUSE YOUR SYSTEMS WERE GIVING PROBLEMS AND SHE NOTICED AFTER AND DECIDED TO KEEP QUIET AND DO THE PROCESS ALL OVER CAUSE IF YOU LOOK BACK I BASICALLY REAPP**** FOR THIS LOAN WHEN THIS GIRL HAD ME COME AND GIVE MY FINGER PRINTS AND SIGN ON DIFFERENT DAYS AND THE DOUBLE MONEY I'M PAYING BACK IS MY MONEY IM WORKING HARD FOR AND WHEN I TRIED TO CHANGE THE DEBIT AMOUNT I WAS TOLD I HAVE TO PAY FOR A CERTAIN NUMBER OF DAYS BEFORE BUT WHEN I WENT TO SEE THIS THOKO!!! SHE SAID I COULD CHANGE IT AND YOUR STUPID SALES CONSULTANT ASKED ME A BULL**** QUESTION OF WHY I DIDN'T TELL THOKO I CANT AFFORD THE AMOUNT WHEN IT WAS NOT THE LOAN I APP**** FOR IN THE FIRST PLACE AND THIS IS MY SECOND LOAN BY AFRICAN BANK THE FIRST LOAN TOOK ME A DAY TO APPLY AND THE VERY SAME DAY THE MONEY WAS IN AND NOW IT TOOK A WEEK AND ME WALKING UP AND DOWN TO GET THIS LOAN AND I WAS *****ED.<br /><br />I want my deductions changed to a lesser amount.</p>

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Replies (3)
African Bank
African Bank's reply13 Jul 2017, 15:41
Official

Good day

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.


We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank
African Bank's reply14 Jul 2017, 11:53
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

***

's update15 Jul 2017, 14:59
Reviewer Update

My problem is still not sorted