Rude staff and pathetic service

I spoke to a consultant at the call centre on 25/10/2022 and was offered and preapproved for a credit card with African bank. The consultant informed me to send through my documents for assessment and then I will receive a phone call with the outcome of my application. It’s been almost two weeks and I have yet to receive any call back or feedback regarding this. I then decided to visit the branch inside Fleurdall mall in Bloemfontein this morning to ask if they can follow up for me. The consultant told me to download the app it will tell me the outcome of my application. When I wanted to leave she asked for my ID document so she could check on the system. Not only was she utterly rude but she wasn’t prepared to assist me further. She told me my application is hanging in the air and I must must bring her my documents then she can do it but her whole attitude imp**** that by doing that she would be doing me one hell of a favour. How can you employ people that have no people skills and who have a serious attitude problem? If this is the kind of service I can expect I’d rather take my business elsewhere