Rude Customer Representative

I had an interaction with Andiswa, who seemed to be struggling with product knowledge, which impacted her ability to effectively address my inquiry. Unfortunately, her communication style came across as somewhat abrupt and dismissive, leading to a less-than-satisfactory experience. Notably, her language proficiency appeared to create a barrier, as she seemed confident in her responses, but they often lacked clarity and coherence. I believe additional training or support in this area could be beneficial in enhancing her overall performance and customer engagement.